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RMA Procedure
Warranty Services
FAQ
 

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Technical Support

Broadrack Inc. Taiwan

TEL: +886-2-2698-1666 ext.603
FAX: +886-2-2698-1846
E-mail: rick.c@broadrack.com
9F-1, No.75, Sec. 1, Hsin Tai Wu Rd., HsiChi Dist., New Taipei City 22101, Taiwan

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RMA

 

DOA, Dead On Arrival
Customer claims for merchandize defect, period of invoice date within 30 days.
Customer fills up the RMA Request Form to Broadrack Customer Service (CS). CS
replies RMA request with an RMA number and Broadrack´s FedEx or UPS account
number for return. Customer must put the copy of RMA Request Form with RMA
number on the package of return. After customer replies the tracking number of FedEx
or UPS then SC could forward the replacement to customer (Cross shipment).

Under Warranty Service
Customer claims for merchandize defect and fills up the RMA Request Form to
Broadrack Customer Service (CS). CS replies RMA request with an RMA number for
return. Customer must put the copy of RMA Request Form with RMA number on the
package of return merchandize. Customer pays the freight fee of return merchandize to
Broadrack. After repair, Broadrack forwards the merchandize to customer. Then, the
RMA request is closed.

Out of Warranty Service
Customer claims for merchandize defect but out of warranty period. Customer must fill
up the RMA Request Form to Broadrack Customer Service (CS). CS replies RMA
request with an RMA number for return. Customer must put the copy of RMA Request
Form with RMA number on the package of return merchandize. Customer pays for the
freight fee of return merchandize to Broadrack. Broadrack Engineering Service (ES)
shall exam and estimate the service charge for repair.
CS confirms with customer for the service charge and repair agreement. After repair,
Broadrack forwards the merchandize to customer. Then, the RMA request is closed.

Remark:
1. RMA number is valid in 30 days.
2. Return merchandize must be same as customer original claim.
3. Broadrack has the right not to provide any service without RMA request in advance.

   

RMA Procedure

RMA Procedure
Download the Trouble Shooting Files.
Download the RMA Form.
   

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